Frequently asked questions

No hidden costs. Your fixed price is based on the details you enter — including your route, items, date, arrival window, crew and any extras.

The total shown before payment is the total you pay, as long as those booking details stay the same. If you change something later, we’ll show or confirm any price difference before it’s agreed.

Yes. Your prices are calculated live from your route, items, date, nearby driver availability and the options you choose.

That calculation only takes seconds, so there’s no artificial waiting screen and no callback needed. Once you book, your price is fixed for the details you’ve given us.

Yes. Before a driver can accept work, we check that they have a valid driving licence and current motor insurance.

Many drivers also carry Goods in Transit or Public Liability cover, but this varies. If you need a particular type or level of cover, contact us before booking and we’ll help you check.

We use the items in your booking to choose a van with enough capacity for your move.

List every item as accurately as you can — it helps us send the right vehicle and is part of what makes your price fixed. If you need to add something later, update your booking at least 48 hours before the move. Changes can affect the price.

For eligible furniture, yes. On the items step, choose dismantling at collection, assembly at delivery, or both.

The price shown is per item, and your total updates automatically when you change the quantity. If an option doesn’t appear for an item, prepare it before collection or contact support before you book.

Use these approximate sizes:

• Small: 30 × 30 × 30cm
• Medium: 45 × 45 × 45cm
• Large: 60 × 60 × 60cm

Choose the closest match rather than worrying about an exact measurement. Pack each box so it can be lifted safely, and list anything unusually large or heavy separately.

Visit our help page and send us your booking reference.

• Cancel at least 48 hours before your booking date for a full refund.
• If you cancel between 24 and 48 hours beforehand, a 50% charge applies.
• Cancellations with less than 24 hours’ notice aren’t refundable.

Bookings made with less than 48 hours’ notice are treated as short-notice bookings, so the free cancellation window doesn’t apply.

Passenger travel isn’t currently available through the new online booking flow. If travelling with the driver is essential, contact support before booking so we can confirm what’s possible. Please don’t assume a passenger seat will be available.